Training Regulations and Customer Information for the Sanoanimal Equine Nutrition Consultant Course
Version date: 19 December 2025
These Training Regulations govern the relationship between Quadrian Pte. Ltd. and participants of the Sanoanimal Equine Nutrition Consultant Course.
1. Validity, Definitions, Relationship to the General Terms
1.1 These Training Regulations apply to all contracts concluded with us via our website (the “Platform”) regarding the training “Sanoanimal Equine Nutrition Consultant” (the “Course”).
1.2 Our General Terms and Conditions (GTC) also apply. In the event of a conflict between the GTC and these Training Regulations, these Regulations take precedence for Course-specific matters (e.g., duration, modules, exams, and participation rules).
1.3 General terms and conditions of the Customer shall not apply.
1.4 “Consumer” means any natural person acting for purposes predominantly outside their trade, business, or profession. “Business Customer” means a person or entity acting in the exercise of their trade or profession.
1.5 “Digital Content” and “Digital Services” include all online materials, scripts, videos, recordings, live sessions, downloads, assessments, exams, and access to the learning portal.
2. Registration and Contract Formation
2.1 Contracting Party: Quadrian Pte. Ltd., 10 Anson Road, #22-02, International Plaza, 079903 Singapore (“we”, “us”).
2.2 Contract Formation: The contract is formed when we send a formal order confirmation by email (typically within two working days of your binding offer at checkout).
2.3 Account Creation: Every purchase creates or updates a customer account using the email address provided at checkout. Access to all Course materials is delivered exclusively via this account.
3. Consumer Right to Cancel (Right of Withdrawal)
3.1 Consumers are generally entitled to a 14-day statutory right to cancel.
3.2 Immediate Access & Waiver: Where you request immediate access to Digital Content (e.g., by enabling portal access or sending access links) during the cancellation period, your right to cancel ends once supply begins, provided you have:
- (i) expressly requested immediate supply, and
- (ii) acknowledged the loss of the right to cancel once supply begins.
3.3 Scheduled Start: If access is scheduled for a future date and no materials are provided beforehand, the ordinary 14-day cancellation period applies.
4. Participation Requirements & Recognition
4.1 Age/Education: Participants must be at least 18 years old and hold a recognized school-leaving certificate (high school diploma or equivalent).
4.2 Technical Requirements: A stable internet connection and an internet-enabled device are required. We are not responsible for local technical issues (see Section 10.5).
4.3 Non-Recognition Statement: This training is not state-recognized and not accredited by professional bodies (e.g., veterinary chambers). It does not result in a state-recognized professional degree and does not qualify the participant to practice a regulated veterinary or medical healing profession.
4.4 No Guarantee of Outcome: Completion of the Course does not guarantee professional success or that a participant will pass the final examinations.
4.5 No Employment or Agency: Completion of the Course and issuance of a certificate do not establish an employment, partnership, joint venture, or agency relationship between the participant and Quadrian Pte. Ltd. (Sanoanimal). Certified consultants operate as independent professionals unless a separate written employment agreement is executed.
5. Fees and Payment
5.1 Prices: Total prices include applicable taxes shown at checkout.
5.2 Installments: PayPal installments are subject to PayPal’s separate credit check and terms.
5.3 Payment Obligation: The agreed fees remain due even if the participant interrupts or discontinues the Course, unless the Course is permanently discontinued by us for reasons beyond the participant’s responsibility.
5.4 Chargebacks: Unjustified chargebacks may result in immediate access suspension and liability for administrative fees (as per GTC Section 7.2).
6. Duration and Attendance
6.1 Fixed Term: The Course has a fixed duration of 24 months, followed by a 3-month examination period. The Course concludes automatically after 27 months.
6.2 Attendance: There is no right to make-up sessions for missed live meetings. Recordings (where provided) remain available until the end of the Course.
6.3 Time Zone: All live sessions and deadlines are based on Central European Time / Central European Summer Time (Berlin).
7. Course Services, Third-Party Tools & IP
7.1 Scope: 24 modules consisting of scripts, videos (8 modules are video-free), and assessments.
7.2 Materials: Scripts are provided as downloadable PDFs for private use only. Videos require streaming via a stable internet connection.
7.3 Third-Party Tools: We use third-party services (e.g., WhatsApp, Zoom). We are not responsible for outages or policy changes by these providers. If a tool becomes unavailable, we will provide a reasonable alternative (e.g., portal forum).
7.4 Intellectual Property: All content is protected by copyright. Recording, reselling, or sharing access credentials without our express written permission is strictly prohibited.
7.5 Reasonable Changes: We may make reasonable updates to content, replace lecturers, or adapt technical requirements to improve Course quality, provided the overall character of the Course is preserved.
8. Final Examination and Certificate
8.1 Participants may take the final exam after completing all modules. A total of three attempts (initial + two retakes) are permitted.
8.2 Certification: A certificate is issued only upon passing the exam. Otherwise, a simple confirmation of participation is provided.
8.3 Academic Integrity: Cheating, plagiarism, or the use of AI/third parties to complete exams will result in automatic failure and may lead to termination for cause without refund.
9. Termination
9.1 Ordinary Termination: Excluded during the fixed 24+3 month term.
9.2 Termination for Cause: Either party may terminate for “important reason,” including serious breach of contract, repeated payment default, or misuse of Course materials.
9.3 Consequences: If we terminate for cause due to participant breach, access is revoked immediately and refunds are excluded to the extent permitted by law.
10. Liability
10.1 We are liable for damages to life, body, or health, or those based on intent or gross negligence.
10.2 Medical Disclaimer: The Course content represents educational opinions and does not constitute veterinary advice. Participants must not use this information to diagnose or treat animals without professional veterinary supervision. We are not liable for the misinterpretation or misuse of Course information by the participant or their future clients.
10.3 Participant Systems: We are not liable for issues caused by the participant’s internet connection, devices, or software.
11. Technical Outages and Force Majeure
11.1 Temporary Outages: Temporary IT disruptions do not grant a right to a refund, provided access is restored within a reasonable time.
11.2 Permanent Impossibility: If Course delivery becomes permanently impossible, either party may terminate. We will refund payments on a pro-rata basis for the undelivered portion of the Course.
12. Contract Language and Storage
The contract language is English. We store the order details and provide them via the order confirmation email (Durable Medium).
13. Dispute Resolution
13.1 We are not obliged and generally not willing to participate in proceedings before a consumer arbitration board.
13.2 Information on the competent arbitration board will be provided to Consumers as required by applicable German law.
14. Final Provisions
14.1 Governing Law: German law applies. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
14.2 Jurisdiction: Berlin, Germany. Mandatory consumer protections regarding local jurisdiction remain unaffected.
14.3 Severability: If any provision is invalid, the remainder remains in effect.