Training Terms & Conditions (T&Cs)
Training Terms & Conditions for the Sanoanimal Equine Nutritionist Certification
§ 1 Scope and Definitions
(1) These Terms and Conditions apply to all contracts concluded via the website https://shop.sanoanimal.com/ regarding the training for the Sanoanimal Equine Nutritionist.
(2) Digital Products: For services involving digital content (videos, scripts), the statutory provisions for digital products shall apply.
(3) “Consumer” refers to any individual acting for purposes outside their trade, business, or profession. “Provider” refers to the legal entity Quadrian Pte. Ltd.
§ 2 Contractual Partner and Conclusion of Contract
(1) Your contractual partner is Quadrian Pte. Ltd., 10 Anson Road, #22-02, International Plaza,
079903 Singapore. EU Mailing Address: Plauener Str. 163-165, Haus D/4, 13053 Berlin,
Germany.
Legal correspondence, complaints, and service of legal process may be directed to our European office address stated above, or by email to office@sanoanimal.com.
(2) Clicking the button “Place Order with Obligation to Pay” constitutes a binding offer by the
customer.
(3) The contract is formed only upon our explicit confirmation of the order via email within two
business days.
§ 3 Right of Withdrawal and Early Expiry
(1) If you are a consumer residing in the EU or UK, you generally have a statutory 14-day right of
withdrawal.
(2) Early Expiry: For digital content, your right of withdrawal expires prematurely if we have
begun performance after you have expressly consented to the start of performance before the
end of the withdrawal period and acknowledged the loss of your right of withdrawal.
(3) We provide a “Withdraw from Contract” button on our website for easy electronic
cancellation.
§ 4 Requirements and Non-Recognition
(1) Minimum age 18; a recognized school-leaving certificate is mandatory.
(2) Technical Requirements: The participant is responsible for providing their own hardware and
stable internet connection for video streaming and Zoom meetings.
(3) Legal Status: This training is not state-recognized and does not qualify the participant for
veterinary or medical professions.
§ 5 Fees and Payment
(1) Prices include applicable VAT based on the customer’s location (if applicable). For UK consumers, prices include UK VAT at the applicable rate.
(2) Payment via Credit Card or PayPal.
(3) In case of installment payments, access to the portal may be suspended if payments are
overdue.
§ 6 Duration and Content Updates
(1) Duration: 24 months plus a 3-month examination period.
(2) Updates: We provide necessary updates to digital content to maintain functionality and
security during the contract period.
(3) Missed live meetings can be viewed as recordings; there is no right to a live make-up
session.
§ 7 Intellectual Property and Usage Rights
(1) All content is copyrighted. Participants receive a non-exclusive, non-transferable right for
private use.
(2) Downloads: Scripts (PDF) may be saved; videos are available via streaming only. Sharing
access data with third parties is strictly prohibited.
§ 8 Termination
(1) This is a fixed-term contract for 27 months. Ordinary termination is excluded.
(2) The right to extraordinary termination for good cause remains unaffected.
(3) Termination for Exceptional Hardship: Notwithstanding §8(1), a consumer may request early termination of this contract if they experience exceptional personal hardship that makes continued participation in the Course unreasonably burdensome (for example, serious illness, disability, or comparable circumstances beyond the participant’s control). Such requests must be made in writing to office@sanoanimal.com with supporting documentation. If we accept the request, you will receive a pro-rata refund for the unused portion of any prepaid fees, calculated from the date of termination to the end of the original contract term, less a reasonable administrative charge of no more than €50. We will respond to hardship requests within 14 days of receipt.
(4) Statutory Cancellation Rights: This clause does not affect any statutory cancellation or termination rights you may have under the consumer protection laws of your country of habitual residence, including (for UK consumers) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and (for EU consumers) the EU Consumer Rights Directive 2011/83/EU, as implemented in your member state.
§ 9 Liability and Governing Law
(1) We are liable for intent and gross negligence. For slight negligence, liability is limited to
foreseeable damages typical of the contract. Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which it would be unlawful for us to exclude or limit liability.
(2) Governing Law: German law applies. For consumers, this choice of law applies only to the
extent that it does not deprive the consumer of the protection afforded by mandatory provisions
of the law of their country of residence.
(3) Statutory Consumer Rights: Nothing in these Terms and Conditions shall exclude or limit any statutory rights that you have as a consumer which cannot lawfully be excluded or limited. This includes, for UK consumers, the rights provided under the Consumer Rights Act 2015 (including the requirements that digital content be of satisfactory quality, fit for a particular purpose, and as described) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any provision of these Terms is inconsistent with your mandatory statutory rights, your statutory rights shall prevail.
(4) For Australian consumers: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Effective Date: January 2026