Training Regulations and Customer Information for the Sanoanimal Equine Nutritionist Training
Version date: 19 December 2025
These Training Regulations govern the relationship between Quadrian Pte. Ltd. and participants of the Sanoanimal Equine Nutrition Consultant Course.
1. Validity, Definitions, Relationship to the General Terms
1.1 These Training Regulations apply to all contracts concluded with us via our website (the
“Platform”) regarding the training “Sanoanimal Equine Nutritionist” (the “Course”).
1.2 Our General Terms and Conditions (GTC) also apply. In the event of a conflict between the GTC and these Training Regulations, these Regulations take precedence for Course-specific matters (e.g., duration, modules, exams, and participation rules).
1.3 General terms and conditions of the Customer shall not apply.
1.4 “Consumer” means any natural person acting for purposes predominantly outside their trade, business, or profession. “Business Customer” means a person or entity acting in the exercise of their trade or profession.
1.5 “Digital Content” and “Digital Services” include all online materials, scripts, videos, recordings, live sessions, downloads, assessments, exams, and access to the learning portal.
2. Registration and Contract Formation
2.1 Contracting Party: Quadrian Pte. Ltd., 10 Anson Road, #22-02, International Plaza, 079903 Singapore (“we”, “us”).
Legal correspondence, complaints, and service of legal process may be directed to our European office address: Plauener Str. 163–165, House D/4, 13053 Berlin, Germany, or by email to office@sanoanimal.com.
2.2 Contract Formation: The contract is formed when we send a formal order confirmation by email (typically within two working days of your binding offer at checkout).
2.3 Account Creation: Every purchase creates or updates a customer account using the email address provided at checkout. Access to all Course materials is delivered exclusively via this account.
3. Consumer Right to Cancel (Right of Withdrawal)
3.1 Consumers are generally entitled to a 14-day statutory right to cancel.
3.2 Immediate Access & Waiver: Where you request immediate access to Digital Content (e.g., by enabling portal access or sending access links) during the cancellation period, your right to cancel ends once supply begins, provided you have:
- (i) expressly requested immediate supply, and
- (ii) acknowledged the loss of the right to cancel once supply begins.
3.3 Scheduled Start: If access is scheduled for a future date and no materials are provided beforehand, the ordinary 14-day cancellation period applies.
4. Participation Requirements & Recognition
4.1 Age/Education: Participants must be at least 18 years old and hold a recognized secondary education qualification (e.g., high school diploma, GCSEs, or equivalent).
4.2 Technical Requirements: A stable internet connection and an internet-enabled device are required. We are not responsible for local technical issues (see Section 10.5).
4.3 Non-Recognition Statement: This training is not state-recognized and not accredited by professional bodies (e.g., veterinary chambers). It does not result in a state-recognized professional degree and does not qualify the participant to practice a regulated veterinary or medical healing profession.
4.4 No Guarantee of Outcome: Completion of the Course does not guarantee professional success or that a participant will pass the final examinations.
4.5 No Employment or Agency: Completion of the Course and issuance of a certificate do not establish an employment, partnership, joint venture, or agency relationship between the participant and Quadrian Pte. Ltd. (Sanoanimal). Certified consultants operate as independent professionals unless a separate written employment agreement is executed.
5. Fees and Payment
5.1 Prices: Total prices include applicable taxes shown at checkout.
5.2 Installments: PayPal installments are subject to PayPal’s separate credit check and terms.
5.3 Payment Obligation: The agreed fees remain due even if the participant interrupts or discontinues the Course, unless the Course is permanently discontinued by us for reasons beyond the participant’s responsibility.
5.4 Chargebacks: If you initiate a chargeback or payment reversal that we reasonably determine to be unjustified (for example, where services have been provided in accordance with the contract and no valid ground for cancellation or refund exists), we reserve the right to: (a) suspend your access to the Course portal until the dispute is resolved; and (b) recover from you our reasonable administrative costs actually incurred in dealing with the chargeback, which shall not exceed €25 per incident. We will notify you in writing before any access suspension takes effect and will provide you with a reasonable opportunity to resolve the payment dispute. This clause does not affect your right to initiate a legitimate dispute with your payment provider in accordance with the payment provider’s terms and conditions or your statutory rights.
6. Duration and Attendance
6.1 Fixed Term: The Course has a fixed duration of 24 months, followed by a 3-month examination period. The Course concludes automatically after 27 months.
6.2 Attendance: There is no right to make-up sessions for missed live meetings. Recordings (where provided) remain available until the end of the Course.
6.3 Time Zone: All live sessions and deadlines are based on Central European Time / Central European Summer Time (Berlin) CET (UTC+1) / CEST (UTC+2).
7. Course Services, Third-Party Tools & IP
7.1 Scope: 24 modules consisting of scripts, videos (8 modules are video-free), and assessments.
7.2 Materials: Scripts are provided as downloadable PDFs for private use only. Videos require streaming via a stable internet connection.
7.3 Third-Party Tools: We use third-party services (e.g., WhatsApp, Zoom). We are not responsible for outages or policy changes by these providers. If a tool becomes unavailable, we will provide a reasonable alternative (e.g., portal forum).
7.4 Intellectual Property: All content is protected by copyright. Recording, reselling, or sharing access credentials without our express written permission is strictly prohibited.
7.5 Reasonable Changes: We may make reasonable updates to content, replace lecturers, or adapt technical requirements to improve Course quality, provided the overall character of the Course is preserved.
8. Final Examination and Certificate
8.1 Participants may take the final exam after completing all modules. A total of three attempts (initial + two retakes) are permitted.
8.2 Certification: A certificate is issued only upon passing the exam. Otherwise, a simple confirmation of participation is provided.
8.3 Academic Integrity: Participants must complete all assessed work (including final examinations, module assessments, and any graded assignments) independently and in their own words. The following conduct is strictly prohibited during assessed work and constitutes grounds for automatic failure and potential termination for cause under Section 9.2:
(a) Plagiarism: submitting work that is copied from another person, publication, or source without proper attribution;
(b) Unauthorised use of AI tools: using generative artificial intelligence tools (such as ChatGPT, Claude, Gemini, or similar) to produce, substantially draft, paraphrase, or restructure assessed answers or submitted work. For the avoidance of doubt, using AI tools for general study purposes such as researching background topics, generating practice questions for self-study, or summarising publicly available reference materials is permitted, provided that no AI-generated output is submitted as assessed work;
(c) Third-party assistance: having another person complete assessed work on your behalf, whether paid or unpaid;
(d) Sharing or receiving assessment content: distributing examination questions, answers, or assessment materials to or from other participants or third parties.
We reserve the right to use plagiarism detection software and AI-detection tools to verify the originality of submitted work. If academic misconduct is detected, we will notify the participant in writing and provide an opportunity to respond before any final determination is made.
9. Termination
9.1 Ordinary Termination: Excluded during the fixed 24+3 month term.
9.2 Termination for Cause: Either party may terminate for “important reason,” including serious breach of contract, repeated payment default, or misuse of Course materials.
9.3 Consequences: If we terminate for cause due to your breach, you will not be entitled to a refund for the period during which services were provided. A pro-rata refund for the unused portion of prepaid fees may be provided at our discretion, subject to any claims we may have for damages.
10. Liability
10.1 We are liable for damages to life, body, or health, or those based on intent or gross negligence. Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which it would be unlawful for us to exclude or limit liability.
10.2 Medical Disclaimer: The Course content represents educational opinions and does not
constitute veterinary advice. Participants must not use this information to diagnose or treat
animals without professional veterinary supervision. We are not liable for the misinterpretation or
misuse of Course information by the participant or their future clients. The information provided is
based on the laws and standards applicable in Germany/EU.
10.2.1 Regional Variations and Compliance: The Course content is based on nutritional
standards and scientific principles generally applicable within the European Union and Germany.
Participants residing in the UK or other international jurisdictions acknowledge that local
regulations, professional standards, and legal requirements for equine care may differ. It is the
Participant’s responsibility to ensure that any advice provided to third parties in their respective
location complies with local laws governing the veterinary profession.
10.2.2 Consumer Statutory Rights: Nothing in these Training Regulations, the General Terms and Conditions, or any other contractual document shall exclude or limit any mandatory statutory consumer rights that apply in your country of habitual residence. In particular:
(a) For UK consumers: The digital content supplied as part of this Course is subject to the Consumer Rights Act 2015, which requires that digital content be of satisfactory quality, fit for a particular purpose, and as described. Your remedies under the Consumer Rights Act 2015 (including the right to repair, replacement, or price reduction for non-conforming digital content) are not affected by these Terms.
(b) For Australian consumers: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
(c) For consumers in other jurisdictions: Any mandatory consumer protection rights under the laws of your country of habitual residence that cannot be excluded or limited by contract shall apply in full.
10.3 Participant Systems: We are not liable for issues caused by the participant’s internet connection, devices, or software.
11. Technical Outages and Force Majeure
11.1 Temporary Outages: Temporary IT disruptions do not grant a right to a refund, provided access is restored within a reasonable time.
11.2 Permanent Impossibility: If Course delivery becomes permanently impossible, either party may terminate. We will refund payments on a pro-rata basis for the undelivered portion of the Course.
12. Contract Language and Storage
The contract language is English. We store the order details and provide them via the order confirmation email (Durable Medium).
13. Dispute Resolution
13.1 We are committed to resolving any disputes in a fair and timely manner. If you have a complaint about our services, please contact us first at office@sanoanimal.com so that we can attempt to resolve the matter directly.
13.2 For consumers in Germany and the EU: We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (§36 VSBG). The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr — we are not obliged to participate in such proceedings and generally choose not to do so.
13.3 For consumers in the United Kingdom: We are not currently a member of any approved alternative dispute resolution (ADR) scheme for the purposes of the UK Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. If we are unable to resolve your complaint to your satisfaction, you may be able to refer the matter to your local Trading Standards office or Citizens Advice Bureau for further guidance. Nothing in this clause restricts your right to bring legal proceedings.
13.4 For consumers in Australia: You may also contact the Australian Competition and Consumer Commission (ACCC) or your state/territory consumer protection agency. Nothing in this clause restricts your statutory rights under the Australian Consumer Law.
13.5 For all other jurisdictions: If you are unable to resolve a dispute with us directly, you may seek recourse through the consumer protection authority or competent courts in your country of habitual residence, in accordance with applicable local law.
14. Final Provisions
14.1 Governing Law: German law applies. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. If you are a UK consumer, you will benefit from any mandatory provisions of UK law that cannot be overridden by contract, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
14.2 Jurisdiction: Berlin, Germany. Mandatory consumer protections regarding local jurisdiction remain unaffected.
14.3 Severability: If any provision is invalid, the remainder remains in effect.